Returns & Exchanges

Welcome to the Shirts & Giggles Returns & Refunds page, where we make the process as painless as possible – because nothing should come between you and your perfect t-shirt.

Your Right to Change Your Mind

We get it, sometimes things just don’t work out. Under UK Distance Selling Regulations, you have the right to cancel your order within 14 days of receiving your items. Here’s how it works:

  1. Notify Us: Email us at hello@shirtsandgiggles.uk within 14 days of receiving your order to let us know you’d like to return your item. Please include your order number and the reason for the return (it helps us improve!).
  2. Send It Back: Once you’ve notified us, please send your items back to us within 14 days. Make sure the items are in their original condition, unworn, and unwashed.
  3. Return Address:
    Shirts & Giggles, The Chancery, Hale, WA15 9QT

Once we receive your returned items, we’ll process your refund within 14 days. The refund will be credited to your original method of payment. If you paid by card, the refund will go back to that card. If you paid by magic beans, well, we might have to have a chat.

Faulty or Damaged Items

If your item is faulty, damaged, or just not what you ordered (oops!), please email us immediately at hello@shirtsandgiggles.uk. We’ll sort it out quicker than you can say "giggles". We might ask for a photo of the issue, but we promise to keep the process as smooth as possible.

Exchanges

Currently, we do not offer direct exchanges. If you need a different size or a different design, please follow the returns process and place a new order for the desired item. We know it’s an extra step, but it ensures you get exactly what you want.

Important Notes

  • Custom Orders: Unfortunately, we cannot accept returns on custom or personalized items unless they are faulty.
  • Return Shipping Costs: You will be responsible for the cost of returning the item to us, unless the item is faulty or incorrect.

Questions?

If you have any questions about our returns policy, feel free to drop us an email at hello@shirtsandgiggles.uk. Our team is here to help, and we promise to respond as quickly as humanly possible (or maybe even faster).

Thank you for choosing Shirts & Giggles. We hope you love your new t-shirts, but if not, we’ve got your back!

  • The Shirts & Giggles Team